How old does my child have to be to attend a SuperStars Holiday Course?
- Courses are for children aged 4 – 12 years old.
- MiniStars are 4 years old, SuperStars are 5+ years old.
What time does the SuperStars Holiday Courses start and finish?
- MiniStars: 09:00 am – 13:00 pm
- SuperStars: 09:00 am – 15:30 pm
- Early drop-off at 08:45 am available.
- Registration open until 09:30 am.
What should my child bring to the SuperStars Holiday Course?
- Coaches provide all equipment.
- Packed lunch (with 'Sports Candy')
- 1-2 water bottles
- Comfortable indoor/outdoor clothing
- Sun hat, glasses, and lotion (if needed)
- Nut-free snacks; SuperStars is a NUT FREE zone.
Should I bring my booking confirmation to the Superstars Holiday Course?
- Yes, it helps with quick registration.
- Not having it is okay; everything is in our system.
What should my child wear to a SuperStars Holiday Course?
- Comfortable clothing and sturdy shoes for all activities.
- Suitable for both indoor and outdoor activities.
What training, checks, and support do coaches have at SuperStars?
- Coaches receive child safety and first aid training.
- Up-to-date enhanced DBS checks.
- Full support from the SuperStars management team.
Do you accept childcare vouchers towards the cost of a SuperStars Holiday Course?
- Unfortunately, we cannot accept childcare vouchers.
Why do I need a password to collect my child from a SuperStars Holiday Course?
- Password ensures your child's safety.
- Only allows collection by authorised adults with the correct password.
- Coaches cannot remind you of the password. This must be provided by HQ via a phone call. Security questions will be asked to confirm identity.
Why do you ask my permission to take photographs of my child at a SuperStars Holiday Course?
- Photographs are used on social media and marketing.
- Parental consent is required at the time of booking.
Do you offer any weekly discounts?
Can I book for five days at a discount and then spread those days over more than one week?
- No, the discounts apply to days booked for the same week only.
What if I need to cancel my booking with SuperStars?
How do I provide a complaint or compliment?