Superstar
Terms and Conditions

 

  • "I would like to thank all the coaches for their dedication, hard work and making my son's week fun and enjoyable! Thank you very much...10/10"

    Parent of Child attending St. Teilo's

Terms and Conditions

SuperStars Holiday Course Terms & Conditions

1. In the extremely rare circumstance the management reserves the right to cancel a course. In the event of this happening we will make every effort to find you a suitable alternative venue.

2. It is the parents/guardians responsibility to provide a packed lunch for the child.

3. It is the parents/guardians responsibility to ensure the child wears appropriate clothing to the course (Sports Clothing for both indoor and outdoor activities)

4. Please ensure that children are dropped off to the venue between 8.45am and 9.30am where our members of staff will sign them in.

5. Children are to be collected on time where you will be asked to sign them out. If your are happy for your child to arrive/leave on their own then we will need written confirmation outlining this.

6. Water will be provided during the day but it is recommended that the children bring their own water bottles.

7. We are unable to supply sun cream and hats/caps for the children so please ensure that the children provide their own, staff will encourage the children for both the use and application of the above.

8. To guarantee your child’s space payment must be made in full at the time of booking.

9. All SuperStars Courses run from 9.30am – 3.30pm but parents can drop off anytime from 8.45am.

10. If you wish to cancel a booking or your child misses a session through illness or similar you need to make SuperStars aware ASAP. We don’t offer refunds but will provide a credit voucher to the full amount.

11. It is the responsibility of the parent/guardian to inform SuperStars of any medical/dietary conditions that the child may have.

12. If any child does require the administration of medication during their session then this must be provided by the parent/guardian with written explanation of when/how the medication should be administered and permission to do so.

13. At SuperStars there are no facilities for caring for sick children, so if your child is ill please do not bring him/her to the course. If you child is taken ill whilst with us you will be contacted and asked to collect him/her as soon as possible.

14. An emergency contact number must be provided and it is the responsibility of the parent /guardian to inform us if this changes so we can update our records accordingly.

15. By confirming your booking with us you are agreeing to our terms and conditions and confirming that you are happy for your child to take part in the activities involved within that session.

16. Please see below our list of policies. Full copies are available on request: -

Behaviour Policy

Lost Child Procedure

Complaints Policy/Procedure

Exclusion Periods Policy

Medication Policy

17. Children must not be dropped off until 5 minutes before the booked session is due to start.

18. If you are going to be late when collecting your child please let us know as soon as possible so that we can make arrangements. SuperStars operates a £5.00 fee for a late collection.

19. We aren’t able to accept Childcare Vouchers as payment on the Holiday Courses.

20. SuperStars accept credit/debit card payments on the website (www.neopost.co.uk) or over the Telephone to book allow customers to secure/book places on up and coming Holiday Courses. You may pay by MasterCard, Visa Debit, Visa Delta, Visa Connect, Visa, Switch and Solo.

By using a credit/debit card to pay for our services you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we are not obliged to inform you of the reason for any refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your instruction.

We cannot be responsible for any losses you may incur in transmitting information to SuperStars by internet link or by e-mail. Any such loss shall not be borne, either wholly or in part, by SuperStars, and shall be entirely your responsibility.

Customers opting to pay by credit card agree to an additional charge of 2.2% of the value of the transaction which will be added to the card payment. Hence a payment of £100 will show on your card statement as £102.20. Customers paying by Debit Card agree to an additional charge of 40p being added to the payment. 

All payment transactions will be made in British pounds sterling.