SuperStars holiday courses: terms and conditions

  1. We reserve the right to cancel a course, although it is extremely unlikely we will ever have to. In the event we do, we will make every effort to find you a suitable alternative venue.
  2. Please make sure your child brings a packed lunch with them as we are unable to provide one. This includes Mini-stars as we break for lunch at 12.00 pm.
  3. We recommend that all children bring their own water bottle.
  4. Please make sure your child brings sun cream and a sun hat with them as we are unable to supply either. However, we will encourage your child to apply sun cream and wear their sun hat whenever we go out in the sunshine.
  5. Please make sure your child is wearing comfortable clothing and robust footwear that will allow them to take part in all our games and activities. Trainers and tracksuit bottoms or leggings are ideal.
  6. Please arrive between 8.45 am and 9.30 am when your holiday course coaches will be available to sign the children in.
  7. MiniStars courses end at 1.00 pm and SuperStars courses end at 3.30 pm. Please make sure you pick your child up on time and have your password to hand so the coaches can sign them out.
  8. Please let us know as soon as possible if you’re going to be late picking your child up. This may impact on the arrangements our staff have as they aren’t able to leave the site until all the children have been collected. We charge a £5.00 fee for late collections.
  9. If you are happy for your child to arrive at and leave the course on their own you will need to let us know in writing.
  10. You must provide us with an emergency contact number and let us know if this changes so we can update our records.
  11. By confirming your booking with us you are agreeing to our terms and conditions and giving consent for your child to take part in our activities.
  12. You must pay in full when you book to guarantee your child’s place on the course.
  13. If you cancel your booking within 7 days of making it we will refund you in full. If you cancel your booking more than 7 days after making it we will credit you with 50% of the amount you paid for you to use for another course.
  14. Please make sure you let us know of any medical or dietary condition your child has that we need to be aware of.
  15. If your child needs to take medication while they are with us you will need to provide the medicine with written instructions on how it should be taken and permission for us to administer it.
  16. If your child is ill please do not send them to the course as we will be unable to care for them. If your child becomes ill while they are with us we will contact you immediately and ask that you collect them as soon as possible.
  17. We have comprehensive health and safety policies and procedures for running our courses. You can see them all below and, if you would like to, download them as a PDF.
  18. Uncollected Child Policy
  19. Sick Child Policy
  20. Safeguarding & Promoting Children’s Welfare
  21. Risk Assessment Policy
  22. Missing/Lost Child Policy
  23. Inclusion & Equality
  24. Healthy Eating Policy
  25. Health & Safety Policy
  26. First Aid & Accident Policy
  27. Emergency Evacuation & Closure Procedure
  28. Complaints Procedure
  29. Behaviour Management Policy
  30. Admissions and Refund Policy
  31. Administering Medication Policy
  32. Lost Property Policy
  33. No Show Policy
  34. We accept the following credit and debit card payments, either online or over the telephone: MasterCard, Visa Debit, Visa Delta, Visa Connect, Visa, Switch and Solo.When you use your debit or credit card to pay you confirm that the card you use is yours. All credit and debit card transactions are subject to validation checks and authorisation by the card issuer and we are not obliged to inform you of the reason if your card is refused. We are not responsible for any charges your card issuer or bank make when we process your payment in accordance with your instruction.
  35. Any loss you may incur when you send information to us by email, internet or data link are entirely your responsibility.